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Stay alert & keep your information safe

Published on August 8, 2024

Be careful of people who may try to steal your personal information, trick you into paying them, or enroll you in coverage without your consent.  
Warning:
Never give out personal information, like your Social Security Number (SSN), banking, credit card, and account numbers, and personal health history. If you suspect suspicious behavior, contact the Federal Trade Commission, your local police, and the Marketplace Call Center to report it.
For help with enrollment and more, get trusted help from HealthCare.gov or the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325). For help with enrollment and more, get trusted help from HealthCare.gov or the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325).
Ask yourself 3 questions before sharing any personal information: 

1. Is this source reliable?

  • Get health coverage information from trusted government sites, like HealthCare.gov. 
  • Watch for scams, especially on social media, promising money or gifts. 
  • Compare plans on HealthCare.gov, and contact the Marketplace Call Center for enrollment help.

2. Is this person who they say they are?

  • Make sure you know who is helping you – Ask questions and get their name, who they work for, phone number, address, email, and company website.  
  • If someone says they’re from the Marketplace, get their name and agent ID number, and ask for proof of training from the U.S. Department of Health and Human Services.  

3. Is this person acting appropriately?

  • The Marketplace,
    , and your state will never threaten you or your household or ask for your credit card information or payment to keep or qualify for health coverage.  
  • If they ask you for money or personal information for health insurance, report it right away. This includes calls claiming to be from government agencies, like Medicaid or Medicare.  
  • If you suspect suspicious behavior, hang up and don’t reply. 
Notice:
To help protect your online Marketplace account, sign up to get a unique security code each time you log in. This makes it harder for someone to access your account, even if they get your password. Never share the security code for your account with anyone. 
Get more information about keeping yourself safe from fraud and scams. 
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